🌿 Materials

Our toys are made from high-quality, sustainably sourced wood.

We choose natural materials that are:

✔ Safe for children

Finished with non-toxic, water-based paints or natural oils that meet UK and EU toy safety standards.

✔ Durable & long-lasting

Wooden toys are naturally strong and designed to be handed down through generations.

✔ Eco-friendly

Wood is a renewable, biodegradable material — kinder to your home and our planet.

✔ Unique in character

Every piece has its own natural grain, shade and texture, so no two toys are ever exactly the same.

Our Promise

We want you to love your House of Noah products. If you’re not completely happy, we’re here to help.

Returns

• 
  You may return your item within 30 days of receiving it.
  
• 
  Items must be unused, in their original condition, and in original packaging.
  
• 
  To start a return, contact us at support@thehouseofnoah.org with your order number.
  

Refunds

• 
  Once we receive and inspect your return, your refund will be processed to your original payment method.
  
• 
  Refunds typically take 3–5 working days after processing.
  

Exchanges

• 
  If you need a different item or replacement, email us and we’ll arrange it quickly where stock allows.
  

Damaged or Faulty Items

If your item arrives damaged, faulty, or incomplete, please email us within 48 hours with photos so we can put it right immediately.

🧸 Important Notes

• 
  Sale items may be non-refundable unless faulty.
  
• 
  Return shipping costs (except for faulty items) are the customer’s responsibility.
  
• 
  For hygiene and safety reasons, personalised products cannot be returned unless damaged.

🌿 Care Instructions for Wooden Toys

To keep your wooden toys safe, beautiful and long-lasting, please follow these simple care tips:

✨ Cleaning

• 
  Wipe gently with a slightly damp cloth.
  
• 
  Avoid soaking in water. Wooden toys should never be submerged, as moisture can cause swelling or damage.
  
• 
  For deeper cleaning, use a mild, natural soap diluted in water and wipe dry immediately.
  

🌞 Drying

• 
  Always let toys air-dry naturally.
  
• 
  Avoid placing them on radiators, heaters, or direct sunlight for long periods—this can cause cracking or warping.
  

🌱 Natural Finish

• 
  Many wooden toys have a natural oil or beeswax finish.
  
• 
  If the wood begins to look dry, you can refresh it using food-grade mineral oil or a natural beeswax balm.
  
  Simply rub on, leave to absorb, and wipe any excess.
  

🧸 Play & Storage

• 
  Store toys in a cool, dry place.
  
• 
  Avoid humid areas (like bathrooms) to prevent mould or wood expansion.
  
• 
  Keep away from prolonged sunlight to maintain the toy’s natural colour.
  

⚠️ Safety

• 
  Always inspect toys for loose parts or sharp edges before play.
  
• 
  Suitable for the age range listed — always supervise younger children.
  

🌍 Sustainability Promise

Our wooden toys are made from natural materials, so each piece is unique.

Variations in colour and grain are completely normal — and part of their charm